1Password
1Password Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1Password has 2.3 star rating from 27 customer reviews, with many reports of billing, access and support problems and generally dissatisfied sentiment.
Key Takeaways for Future Customers
- The app is praised by some, but many 1Password reviews warn about difficult setup and frequent login issues.
- Expect limited live customer service and challenges with changing or canceling subscriptions and obtaining refunds.
- Price is viewed as high relative to the support experience, so consider refund and billing policies before subscribing.
Negative Feedback / Risk Areas
- Recurring complaints about inability to contact support or reach a human representative.
- Many report billing problems, ignored free trial cancellations, and difficulty getting refunds for subscriptions.
- Frequent account lockouts, failed logins and data access issues that left users unable to use stored passwords.
Positive Feedback
Some users call it an awesome app and a good password manager, with occasional reports of responsive, satisfactory support.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1Password has 2.3 star rating from 27 customer reviews, with many reports of billing, access and support problems and generally dissatisfied sentiment.
Key Takeaways for Future Customers
- The app is praised by some, but many 1Password reviews warn about difficult setup and frequent login issues.
- Expect limited live customer service and challenges with changing or canceling subscriptions and obtaining refunds.
- Price is viewed as high relative to the support experience, so consider refund and billing policies before subscribing.
Negative Feedback / Risk Areas
- Recurring complaints about inability to contact support or reach a human representative.
- Many report billing problems, ignored free trial cancellations, and difficulty getting refunds for subscriptions.
- Frequent account lockouts, failed logins and data access issues that left users unable to use stored passwords.
Positive Feedback
Some users call it an awesome app and a good password manager, with occasional reports of responsive, satisfactory support.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charlotte, North Carolina
Poor Support system don’t waste your money
Very dissatisfied with this service signed up a couple of days ago I wish to cancel my entire yearly service
User's recommendation: Do not mess with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Total scam! Impossible to contact them, log into an account or cancel.
- - Billed $60/year for two years before I realized.
- - Login doesn't work and AI bots are useless.
- - I will dispute the charge with my card.
Cancel. Don't subscribe.
After two years of not realizing that I was being billed $60/year, I attempted to cancel. Their login does not work, and the AI bots are utterly useless. I will dispute the charge with my credit card company, and hopefully, that will end the nightmare.
- Impossible to contact or cancel
Preferred solution: I want my account cancelled and not charged for any renewal. A refund for the past two years, since I never used their service, would be appreciated as well.
User's recommendation: DO NOT deal with this company at all!
Sarasota, Florida
1Password will not contact me.
- - Family 1Password; access blocked on iPhone 16 due to a dropdown.
- - Installed 1Password 8 per chat; now cannot access or transfer account.
I have a family subscription with 1 Password. I purchased a new iPhone 16 & could not access 1p without a dropdown overriding my access to 1PW.
In the chat with 1PW I was told to download the new 1PW 8 to override the dropdown. I did and now 1PW is not allowing me to trader my account. I repeatedly emailed 1PW pleading with them to have a rep.
to calm for the past 4 wks. No response other then that 1PW received my request someone will reach out to me with a case No.4 wks daily emails & no call.
Ashburn, Virginia
Change billing method
No access to support. At all.
Nothing on line or at available phone number. $100 per year charge and no support!
User's recommendation: Don’t use this company. They take your money and provide no support!
Frederick, Colorado
Chat bot and customer support answers
- - Can't switch from individual to family plan via the website.
- - Chat bot is unhelpful; no direct phone contact and emails go unanswered.
I'm unable to change from an individual to a family plan using the information on the website. The chat bot is unhelpful, they have no direct contact by phone and do not answer emails. I love the product, but am extremely disappointed with the support.
Ashburn, Virginia
Change billing
No contact. No response!
Poor service.
Unclear how to get help. Chatbot useless - long list of errors.
User's recommendation: Run
Germantown, Tennessee
Can’t remember PW to get in
The computer tech was to call me back and has not. I have been charged 50$ for their service but have gotten none. I will have to stop payment for this reason
Hilton Head Island, South Carolina
Can’t speak to a real person. Want to cancel subscription but then they want you to give credit card details and charge to do it!!
I want to cancel my subscription without giving my credit card details for something else to do it!
Preferred solution: Cancel subscription!!
Contact them directly support@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Petersburg, Florida
50% discount
A 50% discount was offered but not given. Also unable to transfer my passwords from Norpass.
Need help, provide a phone number to talk to a person. CP
Resolved: My 1password software will not update when you all send me an update link
my software will not update when you send me an update link. It just puts notifies me that it can't be updated.
Preferred solution: help on the update
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccess to 1Password has been blocked for security reasons
I received a message that my account security has been compromised and access has been blocked. I need expert help.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTransferring I couldn’t speak to anyone in customer service information
- - Prefers speaking to a real person rather than chat.
- - No access to a qualified individual to assist.
- - I will not sign with this company.
I’m 77 and I had a lot of trouble implementing their instructions. I absolutely could not understand their website for instructions. I wanted a live conversation to help me set up and get started but they just refuse to do that.
I'm 77 and I don't like to chat. I like to speak to an individual.
Unfortunately, this company does not allow a person to speak to a qualified individual that could help them. As for now, I will not be signing with this company.
User's recommendation: if you wanna speak to someone in customer service, probably best not to use this company
They won’t miss the 10 cents a day from you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLock me out and lost all my saves passwords.
I followed prompts to update my 1 password which i have used for sometime. When it updated it made the account totally unusable.
User's recommendation: Select another manager.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to use
I just took out this subscription and want to cancel. I cannot follow the directions for setup. No way to reach customer support for cancellation
User's recommendation: Do not use
Miami, Florida
Can’t get help needed
- - Unable to attach password suggestions and locked out.
- - Phone support is hard to reach; chat help unclear.
- - Missed a city board presentation due to lockout.
I have been trying my best to use 1Password as a way to keep track of my many passwords. I got the system loaded and while loading my places to use passwords I cant get the password suggested to even attach to where it is supposed to work.
I have been locked out 3 times and now I cant get back in. I have been trying for the past week
Y
O the point I just want to throw a brand new lap top into the trash. To get any help on the phone is impossible, to get on a chat box I dont understand half of what they are saying to use the computer automation system is time consuming and a waste of time. Im handi caped and I have done all I can do.
I had a presentation to present to my cities board of commissioners yesterday and I was not able to make my presentation because I was locked out of my system by 1Password. I have tried and Im tired of wasting my time trying to do something that should not be this difficult to do.
I doubt anyone from 1Password would even understand or even offer to help. Im going to find another program or just stop all together.
User's recommendation: No customer help desk
I feel your pain. I have had similar problems
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDkv5@***.com
unable to set up 1password. unable to transfer files to the 1password account. am i able to speak with smeone for assistance
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